PRIVACY POLICY

Last updated January 10, 2022.

This privacy policy outlines how your personal information is collected, used and shared when you visit or make a purchase from [www.coldspringsflowerfarm.com] (hereby referred to as the “Site”).

What types of personal information do we collect?

 

When you visit our Site, we automatically collect information about your device including information about your web browser, the Internet Protocol (IP) address used to connect your device to the internet, and some cookies. “Cookies” (also known as browser cookies or tracking cookies) are small, encrypted text files located in your browser directory. You can read more about cookies by visiting www.allaboutcookies.org

When you conduct any transaction on our Site, as part of the process, we will collect the personally identifiable information that you choose to give us (including name, address, email, phone number); payment details (including credit card information); comments and feedback in order to:

 

-communicate directly to you;

-fulfill orders you have placed on our Site;

-and provide you with information and/or advertising related to our products and/or services.

 

Your information will only be used for those specific reasons stated above. 

 

How do we collect information?

 

We may use third-party software tools to measure and collect your session information as described above, including page response times, length of visits to certain pages, page interaction, and what websites or search terms referred you to our Site. 

For example, we use Wix.com to host our website and online store -- you can read more about how Wix uses your personal information here: https://www.wix.com/about/privacy 

We also use Google Analytics to help us understand how you use the Site. You can read more about Google’s privacy policy here: https://policies.google.com/privacy

You may also opt out of tracking by Google Analytics here: http://tools.google.com/dlpage/gaoptout.

We do not use Instagram or Facebook ads to connect with you. 

 

Why do we collect this information?

 

We collect non-personal and personal information for the following reasons:

 

(1) To provide and operate the services provided on our website and online store;

(2) To provide our users with ongoing customer assistance and technical support;

(3) To be able to contact our visitors and users with general or personalized service-related notices and/or promotional messages;

(4) To create aggregated and/or inferred non-personal information, which we may use to improve our respective services;

(5) To comply with any applicable laws and regulations. 

 

How do we store, use, share and disclose your personal information?

 

Our company is hosted on the Wix.com platform. Wix provides us with an online platform that allows us to promote and sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix applications. They store your data on secure servers behind a firewall. 

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. 

 

How do we communicate with our site visitors?

 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to send updates about our company, or as otherwise necessary to contact you to enforce our Terms and Conditions, applicable laws, and any agreement we may have with you. For those purposes we may contact you via email. 

 

Withdrawal of consent

 

You may choose to withdraw your consent for collection of personal information at any time. If you don’t want us to process your information anymore, please contact us at: coldspringsflowers@gmail.com

 

Updates to our privacy policy

 

We reserve the right to update our privacy policy at any time, so please take time to review it frequently. Any changes and clarifications will take effect immediately upon their publishing on this Site. If we make material changes to this policy, we will notify you here and by email that it has been updated so that you are aware of what information we collect, how we use it, and under what circumstances we use and/or disclose it. 

 

Questions and contact information

 

If you would like to: access, correct, amend or delete any personal information we have about you, we ask you to contact us by email at: coldspringsflowers@gmail.com or by mail: 8280 McBride Road, Cobourg ON, K9A4J9.